Key Account Manager
The Key Account Manager is the central interface between Lufthansa Technik Puerto Rico facilities and the customer after contract signature. She/he is the central point of contact for all issues (with special focus on commercial issues) and secures a coordinated communication to the customer in other fields on operational level. She/he takes care about the specific needs and interests of a customer segment / single customer and translates them into the organization and vice versa. The Key Account Manager aims at providing solutions for customer demands and thus increasing customer satisfaction and loyalty, among other tasks.
Bachelor's Degree in relevant area completed, required. Three (3) years of experience in Customer Service, as minimum. Strong customer orientation. Knowledge of the positions' specific field of expertise. Fluent English and Spanish, both written and spoken. Seasoned judgment and the ability to set priorities and take decisions. Strong organizational skills and ability to deal with a broad variety of issues. Excellent communication skills – written and verbal. Excellent presentation skills. Excellent computer literacy. Ability to plan effectively and work under pressure with minimum supervision. Ability to work as part of a virtual team. Relevant experience in a similar position. Ability to maintain confidentiality of records and information. Availability to travel abroad.